Plans are afoot to help ease the labour crunch in the hospitality and tourism sector. Training institute SHATEC will be launching programmes to make tourism jobs more attractive.
Speaking at SHATEC’s 30th anniversary celebration on Tuesday, Singapore’s Trade and Industry Minister Lim Hng Kiang said the training institute will be launching programmes to make tourism jobs more attractive.
Mr Lim said tourism is a key pillar of Singapore’s economy, contributing 4 per cent of the country’s gross domestic product (GDP).
Over 14 million tourists visited Singapore in 2012. The tourism industry posted a 3 per cent on-year increase in tourism receipts to S$23 billion last year.
So it is important for Singapore to maintain its competitive edge in providing world-class hospitality services.
One way to do so, Mr Lim said, is to raise service standards of the hospitality workforce.
SHATEC has recently completed a S$3-million upgrade of its campus at Bukit Batok.
The training institute has also been working with various government agencies on initiatives to enhance manpower capabilities and job retention in the industry.
Mr Lim said: “At the rank-and-file level, SHATEC would be launching programmes that ‘bundle’ related-skills under WDA’s Workforce Skills Qualifications Framework to facilitate multi-skilling and enhancement of tourism jobs.
“For example, a front office executive would be equipped with the skills to check-in/check-out guests and perform concierge duties.
“At the middle management and supervisory levels, SHATEC has formed partnerships with hospitality schools to offer a slew of executive development programmes.”
SHATEC said it hopes to roll out these programmes by the end of this year.
Since its inception in 1983, SHATEC has trained over 30,000 students and provided a pipeline of skilled manpower for the hospitality and tourism industry.